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FAQ

Q: What is your return policy?
A: You can find our return policy here.

Q: Where do your pearls come from?
A: Almost all of our pearls come from China unless otherwise specified.

Q: Can I talk to someone at Majestic™ ?
A: You are welcome to contact us at Majestic™. We can be reached at 212-268-9881 during our business hours Monday thru Friday 10am to 6:00pm or email us at sales@majesticpearl.com. You can also leave a message for us and one of our representatives will contact you.

Q: Do you do retail?
A: No, we are a wholesale supplier. We will require all new customers to submit a tax ID or business license.

Q: Do you have a show room?
A: Yes we do have a show room. We welcome our clients to stop by, just let us know by calling us at 212-268-9881 or text us at 551-232-9505.

Q: Are all the pearls real?
A: All our freshwater pearls are cultured and real.

Q: What is the difference between cultured and natural pearls?
A: Natural pearls have no human intervention and are found in its natural environment. Cultured pearls have gone through a process which people have implanted an irritant in the mollusks to stimulate the creation of the pearl.

Q: There are so many different colors in freshwater pearls? Is the color natural?
A: Freshwater pearls can come in different colors besides white. Some are natural colors and others are irradiated colors. The natural colors can in shades of peach, lavender or pink. At Majestic, we label all pearls to indicate whether or not the colors are natural or dyed.

Q: Do you do tradeshows?
A: Yes, we attend tradeshow all year round. You can find a list of shows that we will be attending to under the Tradeshows Page.

Q: Is there a minimum purchase?
A: There is a minimum purchase of $100 for first time customers. Our tradeshows are the only exception where there is no minimum purchase.

Q: My questions is not listed here, what should I do?
A: You can contact us at 212-268-9881, text us at 551-232-9505, email us at sales@majesticpearl.com or contact us via this link.