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Shipping & Returns

Welcome to Majestic™ Pearl

Return Policy

  • Returns must be made within 30 calendar’s days from the shipping date.
  • Merchandise being returned must be in original unbroken strands.  Broken strands or items modified to customer requirements cannot be returned.
  • Return to: Majestic
                         600 Meadowlands Parkway             
                         Suite 25
 Secaucus, NJ 07094   
  • Customer is responsible for the return S&H cost. 
  • We recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our office.                                         
  • If consent is being made either by email or phone to request for refund or return, all merchandise must be returned to us within 7 business days from the consent date. 
  • All merchandise returned after 30 calendar’s days but before three months from the ship date will be subjected to a restocking fee or will be sent back to you at your cost. Restocking fee is 15% of the value of returned item(s) from the invoice.  Returns which are made after three months from the invoice date will be rejected and returned back to you on your own Shipping & Handling (S&H) cost.  
  • All tradeshow and showroom sales are final and cannot be returned or exchanged
  • All Office order should be mailed to our office directly and should not be returned on our show booth.

Shipping

  • We ship to anywhere within the United States, Canada and Mexico. If your shipping address is not within the stated above regions, please contact us at 212-268-9881 for shipping arrangements.
  • When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may vary by 1 business day on the shipping quotes page.
  • Orders using USPS shipping will be shipped out the next business day after 12PM. Orders using FedEx or UPS will be shipped out next business day after 3PM.
  • If you place an order after 3pm on Fridays or during the weekends, orders will be processed/shipped the next business day.
  • Please also note that the shipping rates for many items we sell are weight-based. All shipping rates are estimates and proper adjustment will be made after package is shipped. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.